Privacy & Return Policy

At SR Homes, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Data: Information you provide directly, such as your name, email address, phone number, and shipping details when you purchase products or contact us.
  • Automatically Collected Information: IP addresses, browser type, device information, and browsing behaviour (via cookies and tracking technologies)

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver products.
  • To send you updates, promotions, and newsletters (with your consent).
  • To improve our website and customer experience by analysing user behaviour.
  • To provide customer support and handle inquiries.

3. Data Sharing

We do not sell your personal data. However, we may share your information with trusted third parties for:

  • Payment processing
  • Shipping services
  • Marketing purposes (e.g., email services)
  • Compliance with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behaviour. Cookies help us improve our website, remember your preferences, and offer personalized experiences. You can manage or disable cookies in your browser settings.

5. Data Security

We implement secure technologies and policies to protect your data from unauthorized access, loss, or theft. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct or update your data.
  • Request deletion of your data.
  • opt out of receiving marketing communications.
  • Withdraw consent for data collection at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you if there are significant updates.

Return Policy

At Searock Tile Gallery, we strive to ensure our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied, we’re here to help. Please read our return policy below:

1. Eligibility for Returns

  • Items must be returned within 5 days from the date of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order products.
  • Items that have been installed or used.
  • Products marked as non-returnable at the time of sale.
  • Clearance or discounted items.

3. Return Process

  • Step 1: Contact our customer service team at ecomsrtg@gmail.com or 9778674216 to initiate the return process.
  • Step 2: Our team will guide you on how to ship the product back to us.
  • Step 3: Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

  • If your return is approved, we will initiate a refund to your original method of payment.
  • Refund processing times may vary depending on your payment provider, but typically take 3-4 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the product was defective or damaged upon arrival).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at ecomsrtg@gmail.com or 9778674216.

6. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 3 of receiving your order. We will arrange for a replacement or refund, including any shipping costs.

7. Shipping Returns

To return your product, please ship it to the following address:

Searock
Panambi, Palakkad - Kozhikode Hwy, near EMS Hospital Road,
Perinthalmanna, Kerala 679322

You will be responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (such as receiving a defective or incorrect item).

8. Contact Us

If you have any questions or need further information about our privacy practices, feel free to contact us at:

Email: ecomsrtg@gmail.com
Phone: 9778674216
Address: Searock
                Panambi, Palakkad - Kozhikode Hwy,
                near EMS Hospital Road,
                Perinthalmanna, Kerala 679322